Traceroute is a computer network tool used to determine the route taken by packets across an IP network. Below is a detailed step-by-step procedure on how to do a tracereoute test on Windows, Linux/Unix and Mac platform.

For Windows:

Click "Start", then click "Run".
Type "command" on the space provided in the run window.
On the newly opened console window, type "tracert "
example: tracert
You can then copy and paste the result to your ticket or email.

For Linux/Unix/Mac:

Open a shell terminal console or on the shell prompt, type "traceroute " or "traceroute 
example: traceroute
Copy and paste result to your ticket or email.

Ping is a computer network tool used to test whether a particular host is reachable accross an IP based network. Ping works by sending ICMP "echo request" packets to the target host and listening for ICMP "echo response" replies. Usin the interval timing and response rate, it estimates the round-trip time between hosts.

In order to run a ping test you need to do the following:

For Windows:

Click Start, then click Run.
On the space provided for on the small window, type "cmd" (without the quotes).
When the small console window opens up, type "ping" (again without the quote) and press enter.

For Linux:

Just type "ping" into the console

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