Server Status

0 Open      1 Scheduled      6 Resolved


Server 4 down (Resolved)

Affecting Server - server4.fr | Priority - Critical


Hello,

It's seems there's been a power outage on the 20KV line, that affected 3 datacenters, including ours, where your hosting plan's servers is located. The problem seems to have been solved and the servers are now being powered on and verified, one by one to make sure there are any problems. We apologize for the inconvenience and we are hoping the servers to be operational very soon and everything to work in normal parameters once again.

Thank you for your understanding!
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Update:
There are currently over 50 technicians on site, working to solve this problem, hoewver, due to the magnitude of the incident it might take a while. 
Each Client's due date will be extended and an email will be sent informing you once the issue is solved.

Date - 09/11/2017 09:56 - 14/11/2017 13:22

Last Updated - 12/11/2017 06:59

Live Chat scheduled maintenance (Resolved)

Affecting System - Live Chat maintenance | Priority - Medium


Hello,

Our live chat system is scheduled for maintenance and will be unavailable in this period: September 18, 2016 1:00 AM – September 18, 2016 1:00 PM (UTC).

You can still contact us via Ticket system as we are available 24/7.

Thank you for understanding!

Have a great day!

THC Servers Team.

Date - 18/09/2016 01:00 - 18/09/2016 13:00

Last Updated - 28/09/2016 16:52

MySQL system updates (Resolved)

Affecting Server - server1.ca | Priority - High


Hello,

We are currently running some updates to our MySQL system and this is causing database related errors, mail problems and slow loading of your websites.  Once the updates are over, everything will go back to normal and the server will start working at full capacity.

Thank you for your patience and understanding!

Date - 17/08/2016 15:33

Last Updated - 24/08/2016 11:25

Server Maintenance Announcement (Resolved)

Affecting Server - server4.fr | Priority - High


Dear customer,

You have been assigned to the n°621956 ns3019770.ip-149-202-200.eu server.
This server was produced on 2015-10-30 and installed in the datacentre, in the 73B29 rack with the 149.202.200.165 IP

As a preventative and exceptional measure, we need to carry out some maintenance on your server to change the processor's cooler which was mounted on your server. 

This was intended to cool CPU up to 130W for five years but it may become unreliable after three years. 
For this reason we would prefer not to take any risks and to replace it with the new latest generation cooling system which guarantees up to 180W for 10 years.   

We would like to carry out the maintenance on the 2016-07-22 at 06:00.
This will involve shutting down your server, changing the part and starting up your server again. The intervention should last between 13 and 17 minutes. 


Thank You!
THCServers.com Team.

Date - 22/07/2016 06:00 - 25/07/2016 17:53

Last Updated - 19/07/2016 22:36

Server6 DDoS attack (Resolved)

Affecting Server - server6.de | Priority - Critical


Hello,

Users may experience some downtimes because of a high ddos attack on this server.

We are working on filtering the attack

Thank You!

Date - 04/07/2016 19:18 - 05/07/2016 00:41

Last Updated - 05/07/2016 22:41

Server4 Currently Down (Resolved)

Affecting Server - server4.fr | Priority - Critical


Hello,

We have a server problem, our datacenter is working on it now.
Sorry for the problem but we are working as fast as we can to solve it.

We will notify you asap when the problem is solved and provide you an explanation about the issue.

Thank You!

------------------------------------------
Catalin F. - Senior Administrator

https://www.thcservers.com
e-mail: admin@thcservers.com









UPDATE:

The Problem has been fixed by our datacenter and all website are back up and running


Thank You!

------------------------------------------
Catalin F. - Senior Administrator

https://www.thcservers.com
e-mail: admin@thcservers.com

Date - 30/06/2015 15:32 - 30/06/2015 16:11

Last Updated - 30/06/2015 16:15

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