Knowledgebase

Do you offer Telnet or SSH access?

By default, we do not provide SSH/shell access to our shared or reseller plans. SSH/shell access is provided only to VPS or dedicated servers however for shared/reseller plans it may be requested in a Support Ticket. This request must be accompanied by photo of the client’s driver license/ID/Passport, verified billing address, as well as a legitimate reason for needing shell access. We are not required under any circumstance to provide SSH/shell access to our clients and we reserve the right to suspend or terminate shell access at any time, especially in the case of violation of the Terms of Service. In the case that a client is found using SSH/shell access in any way that violates the Terms of Service, the client’s account will be terminated immediately without refund. We only allow SSH/shell access on the reseller hosting client’s main WHM domain and the web hosting client’s main domain.